Policy

PRIVACY POLICY

If you have shared your contact information with Kunzum for any reason, you can be rest assured it will stay in good hands.

We do not share this information for monetary or any other benefits. It will only be used by Kunzum to contact you for the purpose you reached out to us. If at any time you ask us to, we will remove your contact information from our database permanently.

Shipping and Delivery

At Kunzum, we aim to provide a smooth and secure delivery experience. Please read the following guidelines to understand how we process and ship your orders:

Shipping Timelines

We aim to dispatch all orders within 2–4 business days of confirmation.
Delivery timelines vary depending on your location:

  • Metro cities: 2–5 working days.
  • Other regions in India: 5–8 working days.
  • Remote locations: May take a bit longer, depending on courier service availability.

Delivery Partners

We work with trusted logistics providers to ensure reliable and timely delivery. Once your order is shipped, you’ll receive a tracking link via email or SMS so you can follow your package’s journey.

Delivery Coverage

We currently ship across India. For any queries about delivery to your specific pin code or international shipping options, please reach out to us at [support@kunzum.com].

Order Issues or Delays

If your order is delayed or if you face any issues with delivery, our team is here to help. Contact us at [support@kunzum.com] or call us at 9205777295, and we’ll do our best to resolve it promptly.

Store Pick-Up Option

Prefer to collect your order in person? Choose ‘Store Pick-Up’ at checkout and drop by your nearest Kunzum location during working hours. We’d love to see you!

Thank you for shopping with Kunzum. Every package we send out is wrapped in our love for books — we can’t wait for yours to arrive!

Return & Refund Policy

Returns

We currently accept returns only under the following conditions:

  • You received the wrong item
  • The item is damaged or defective upon delivery
  • There are missing items in your order

To be eligible for a return:

  • You must contact us within 48 hours of receiving the order
  • The product must be unused and in its original condition and packaging

To initiate a return, please write to us at [support@kunzum.com] with:

  • Your order number
  • Photos of the item (in case of damage/defect)

Refunds

Once your return is approved:

  • Refunds will be processed to your original payment method within 5–7 business days.
  • In case of Cash on Delivery orders, we will request your bank details for a direct transfer.

Please note:

  • Shipping charges (if any) are non-refundable. 
  • If the issue is due to customer error (e.g., incorrect address or personal change of mind), refunds may not be applicable.

Replacements

Wherever possible, we will offer to replace the product instead of issuing a refund, especially in the case of damaged or incorrect items. If a replacement is not available, a refund will be issued.

Non-Returnable Items

As a policy, we do not accept returns or refunds on:

  • Books that have been read or show signs of use.
  • Discounted, clearance, or sale items.
  • Personalised or pre-ordered signed copies.
  • Gift cards.

Terms & Conditions

Welcome to Kunzum! By accessing our website, placing an order, attending our events, or becoming a member, you agree to be bound by the following terms and conditions.

Please read them carefully before using our services.

General Information

  • “Kunzum” refers to our physical bookstores, online store, book clubs, and events.
  • The term "you" refers to the user, customer, or visitor engaging with any of Kunzum’s platforms.
  • These Terms & Conditions may be updated from time to time without prior notice.

Orders & Payment

  • All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.
  • Orders will only be processed once payment is successfully completed (except for COD, where available).
  • We reserve the right to cancel any order due to errors in pricing, availability, or suspected misuse.

Privacy & Data

  • Any personal information collected (name, email, phone number, address) is used solely for order processing, communication, and community engagement.
  • We do not sell or share your data with third parties without your consent.

Limitation of Liability

  • Kunzum will not be held responsible for any damages, losses, or injuries arising out of the use of our products, services, or content.
  • All products (especially books) are subject to availability.

We're Here to Help

If you’re ever unsure or have a question, don’t hesitate to reach out. Our team is happy to assist with any concerns or clarifications.

📧 support@kunzum.com
📞 9205777295