Policy
Terms and Conditions of Sale
Thank you for considering purchase of books and other merchandise from Kunzum. We strive to fulfil your orders with the utmost efficiency – but do make a note of the following:
- Refunds: We do not have a returns or refund policy unless the product have been received by you in a damaged condition.
Once your return/refund is approved:
- Refunds will be processed to your original payment method within 5–7 business days
- In case of Cash on Delivery orders, we will request your bank details for a direct transfer
Please note:
- Shipping charges (if any) are non-refundable
- If the issue is due to customer error (e.g., incorrect address or personal change of mind), refunds may not be applicable
Shipping Timelines
We aim to dispatch all orders within 2–4 business days of confirmation.
Delivery timelines vary depending on your location:
- Metro cities: 2–5 working days
- Other regions in India: 5–8 working days
- Remote locations: May take a bit longer, depending on courier service availability.
Shipping Charges: We currently offer free shipping for orders over Rs. 1000 within India but there may be exceptions depending on region and ease of delivery. You may contact us for delivery charges for international orders.
- Privacy: We will not share your contact information and any other data with any third-parties for any reasons whatsoever. It will be used by us only to process your orders. Any other communication like mailers and promotions will be sent only with your explicit permission with the option to opt out any time.
You may contact us during working hours should you have any further queries.
